FAQ
What is MegaTech Store Australia?
MegaTech Store Australia is your one-stop shop for high-performance mini PCs, IT peripherals, and other tech products. We pride ourselves on offering innovative, reliable, and efficient solutions for both personal and professional use.
Where are you located?
MegaTech Store Australia operates exclusively online, providing convenient shopping and delivery throughout Australia.
What types of products do you offer?
We specialize in high-performance mini PCs, including models from leading lines like AtomMan and MinisForum. Additionally, we offer a wide range of IT peripherals and accessories to enhance your tech setup.
Are all products on your website available for immediate purchase?
Most products are available for purchase, but availability may vary depending on stock. We regularly update our site to reflect current inventory levels.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfer, and other secure payment gateways.
Can I change or cancel my order after placing it?
Yes, please contact our customer service team as soon as possible if you need to change or cancel your order. Note that changes or cancellations are not guaranteed once your order has been processed for shipment.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days.
For in-stock items, delivery typically takes 3 to 7 business days within Australia. If the item is on backorder, please allow an additional 4 to 5 weeks, or longer depending on the estimated time of arrival (ETA) provided at the time of purchase. You will be notified of any changes to the delivery schedule.
For international orders, delivery times vary based on location and shipping conditions. Please contact our support team at support@megatechstore.com.au for more information.
Do you offer international shipping?
Yes, we offer international shipping! All international orders are shipped via DHL, with shipping costs calculated at checkout based on your location and package weight. Delivery times may vary depending on the destination. For further details, contact our customer support team at support@megatechstore.com.au.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
Do your products come with a warranty?
Yes, all of our Mini PCs come with a warranty that begins on the date of your invoice. The warranty duration may vary depending on the product. Additionally, under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product has a major failure or if it does not meet the consumer guarantees. For more information, please see our Warranty Policy and Return Policy pages.
What is your return policy?
Our return policy complies with Australian Consumer Law. We accept returns for faulty or defective products and will provide a remedy if the product:
- Has a major failure
- Does not perform as promised
- Is significantly different from the description or sample shown
Please note that returns are not accepted for the following reasons, as they are not covered under Australian Consumer Law:
- Change of mind or incorrect product choice
- Dislike of the product after use
- Choosing the wrong size, specification, or features
To initiate a return or warranty claim, contact our customer service team at warranty@megatechstore.com.au or use the Contact Us form on our website. Products should be returned in original packaging, if possible, and customers are responsible for return shipping unless the item is deemed faulty or defective.
How do I request a repair, replacement, or refund under Australian Consumer Law?
Under Australian Consumer Law, you may be entitled to a remedy if your product fails to meet consumer guarantees. For faulty or defective items, please contact us with your order number, a description of the issue, and proof of purchase. You can reach us by email at warranty@megatechstore.com.au or through our Contact Us form. Our team will review your request and provide further instructions based on Australian Consumer Law and our warranty terms.
For more details, please visit our Warranty Policy and Return Policy Pages.
Can you help me set up my Mini PC?
Yes, our support team can provide assistance with basic setup and troubleshooting. For more complex technical issues, we recommend consulting the product manual or contacting the manufacturer directly.
Where can I find drivers or updates for my Mini PC?
Drivers and updates can typically be found on the manufacturer’s website. Please refer to the product page or user manual for specific instructions.
How can I get in touch with MegaTech Store Australia?
You can reach us via email at info@megatechstore.com.au or by filling out the contact us form on our website. Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (AEST).
Do you have a phone number I can call?
Yes, you may reach us at 02 8331 9994